Top 3 BPO Company Interview Questions
Now that you have a solid idea of how to handle BPO Company interview questions, it’s time to sail off toward the horizon and hope into the meeting, right? Well, let’s just say you don’t want to shove off from shore just yet. We have one more piece of the treasure map that can help you reach job gold: example answers.
If you want to make sure you are ready to shine like the sun bouncing off a recently uncovered doubloon, here are the top three BPO center interview questions and tips for answering them.
How would you handle a customer question that you didn’t know the answer to?
The vast majority of a contact center employee’s day is spent answering typical questions. That means, in a fairly short time, you’ll be able to handle most inquiries without having to give them much thought.
However, that doesn’t mean a question can’t rise up like a Kraken out of the deep and drag you under. You will face questions you could never have imagined; it’s inevitable.
Hiring managers want to know that you can handle the unexpected. This question aligns with the most common surprise situation you’ll face, so they want to make sure you have a strategy in place for when that time comes.
EXAMPLE ANSWER:
“If a customer asked me a question and I didn’t know the answer, the first thing I would do is use my available resources. I may turn to the internal company knowledge base as a starting point. While I may not have faced a particular question, there’s a decent chance another employee has, which I think makes that a great place to start. If the question wasn’t proprietary or company-specific, I would also do my own outside research, such as by conducting an internet search. However, if that didn’t yield a result, I would then consult with my fellow team members or direct supervisor. Additionally, throughout the process, I would touch base with the customer to inform them of my progress and that I was working toward a resolution. That allows me to reassure them that their question is a priority and that it has my full attention until an answer is found.”
Good Questions to Ask at the End of a BPO Company Interview
Phew! Some of the questions above are tough, right? If you’ve managed to navigate your way through them, you’re probably thinking, “Alright, I’ve nailed my interview, and I can relax.” While that seems like the case, now isn’t the time for complacency.
Why?
Because, at the end of the interview, you’ll usually get the chance to ask a few questions. While this may not seem like a big deal, it really is. First, it’s an opportunity for you to learn more about the job. That way, you can make sure it’s a great fit for you.
Second, you can use this time to showcase your interest. With thoughtful questions, you are proving that you care about this opportunity. That is critical if you want to make a lasting impression on the hiring manager.
If you don’t know what to ask as the end of your BPO Company interview, here are five great options to keep in your back pocket:
- What do you think is the biggest challenge new BPO Company employees face? Do you have any advice that could help them overcome it?
- How do you define success for this role?
- Does the new hire onboarding process include training?
- Can you describe what a typical day in this BPO Company job is like?
- How would you describe this BPO Company’s culture? What are its strengths and weaknesses?
MIKE’S TIP: Are you looking for an end-of-interview question that lets you gauge the hiring manager’s interest in you? If so, we’ve got your back. Asking, “Is there anything that is preventing me from being your top candidate?” lets you gain insight into the hiring manager’s perspective. Plus, it creates an opportunity. If they have doubts, you can address them directly. You can give them peace of mind, and you can feel more confident about your performance. Really, it’s a win-win, and it works for essentially any job interview, regardless of the position.
Putting It All Together
With the tips above, you can navigate the choppiest interview waters. Spend time preparing and, remember, you’re a great candidate. Let the information above be your compass, and, in no time, you’ll have amazing answers ready that are sure to impress any hiring manager.
Good luck!